• Planning and organising production schedules.
• Assessing project and resource requirement.
• Determining quality control standard.
• Organising the repair routine maintance of production equipment.
• To maintain daily sheets of orders, approvals and dispatch
• Coordinate with buyer Merchandiser.
• Send sample to customers for approval.
• Receive purchase order on mail.
• Coordinate with graphics department and send the layouts to customer for
approval to proceed bulk.
• Co-ordinate with, planning and supply chain for raw material availability.
• Send dispatch details to customers, along with tracking number (if any).
• Handle complaints of customers and co-ordinate with QC and production to
rectify the issue.
• Answer internal and customer enquires on product availability, prices,
delivery times, and the status of orders so that enquiries are dealt with
promptly and accurately.
• Communicate with staff from other areas in the organization, such as
Warehouse, transport, or distribution, to confirm the status of orders and
resolve customer complaints